Thank you for choosing Liz Theresa for your custom orders. Due to the personalized nature of our products, we do not accept returns or offer refunds on custom orders unless the item arrives damaged or defective. Please review our policy below:

Damaged or Defective Items

If your custom order arrives damaged or defective, please contact us as soon as possible after receiving the item. We will work with you to resolve the issue promptly. In such cases, we may offer a replacement or a refund, depending on the circumstances.

Quality Assurance

We take great care to ensure that each custom order meets our quality standards. Before shipping, we thoroughly inspect every item to ensure accuracy and craftsmanship. If you have any concerns about the quality of your custom order, please contact us immediately so we can address them.

Changes or Modifications

Once a custom order has been placed and confirmed, changes or modifications may not be possible. Please review all order details carefully before finalizing your purchase to avoid any discrepancies.

Cancellations

Cancellation of custom orders is generally not permitted once production has begun. However, if you need to cancel your order for any reason, please contact us as soon as possible. We will assess the status of your order and provide assistance accordingly.

Communication

We believe in open communication with our customers. If you have any questions or concerns about your custom order, please don’t hesitate to reach out to us. Our dedicated customer service team is here to assist you every step of the way.

Contact Us

If you have any questions or need further assistance regarding our custom order policy, please contact us at print@liztheresa.com. We value your business and strive to provide the best possible service to ensure your satisfaction.